Customer Loyalty: Antecedents, Approaches And Influences Of Culture And Religion

  • Ahmad Saifalddin Abu-Alhaija Putra Business School, Universiti Putra Malaysia, Malaysia
  • Raja Nerina Raja Yusof Faculty of Economics and Management, Universiti Putra Malaysia, Selangor, Malaysia
  • Haslinda Haslinda Faculty of Economics and Management, Universiti Putra Malaysia, Selangor, Malaysia
  • Nor Siah Jaharuddin Faculty of Economics and Management, Universiti Putra Malaysia, Selangor, Malaysia

Abstract

This study sheds light on customer’s loyalty as an important marketing outcome that researchers should examine regularly due to its theoretical and practical implications. The study highlights the approaches and antecedents of customer’s loyalty that should be taken into consideration. In addition, researchers are directed to properly operationalize customer’s loyalty based on the research context and objectives in order to measure loyalty relationships consistently. The present study concludes that integrating cultural and religious influences into existing models would enhance customer’s loyalty. A review of literature shows that researchers have presented several loyalty models based on particular research contexts to provide a better understanding on the concept. It is hoped that the suggestions provided in the paper would inspire future researchers in developing effective loyalty models.

Published
2018-08-03
How to Cite
ABU-ALHAIJA, Ahmad Saifalddin et al. Customer Loyalty: Antecedents, Approaches And Influences Of Culture And Religion. Journal of Islamic Management Studies, [S.l.], v. 1, n. 2, p. 62-78, aug. 2018. ISSN 2600-7126. Available at: <http://publications.waim.my/index.php/jims/article/view/78>. Date accessed: 25 may 2019.